While contacting the Leap support team over socials on Website, Twitter or Discord for any support query, we appreciate your first message with the below details for the respective case.

Issue related to Leap Browser Extension

• Name of browser

• Any error code/message displayed on your screen

• Extension version - Check Leap Wallet form factor version

• Details of the transaction you are trying to perform

• Screenshot of the console tab for your Leap extension in an expanded view.

  • Shortcut key for Console on Windows - Ctrl + Shift + I
  • Shortcut key for Console on Mac - Command + Option + I

  Video on how to share a screenshot of the Console tab with Leap Wallet devs for expedited resolution

  Untitled

  1. Expand view in your browser for Leap Wallet
  2. Press Ctrl + Shift + I or shortcut key for your system

Issue related to Leap Mobile App

• Mobile App version - Check Leap Wallet form factor version
• Any error code/message displayed on your screen
• Details of the transaction you are trying to perform

Issue related to dApp connection

• Name of dApp
• Where are you accessing dApp?
  • Leap dApp browser or desktop
• Error code displayed on your screen