Sharing your transaction hash helps our support team quickly identify and resolve any issues related to your transactions. It provides us with essential details such as:

• The status of your transaction
• The amount involved
• The specific blockchain activity

For Compass Wallet Extension and Mobile users

Case 1 - For Ongoing transaction

You’ve completed the transaction where the status for your transaction could be successful, pending, or failed.

Step 1: Go to the chain by clicking on the top right of the screen.

Step 2: Click on the Activity tab and check for the transaction (FYI, it’ll be sorted by date).

Step 3: Click on the transaction and copy the transaction hash.

Case 2 - For Completed Transaction

You’ve completed the transaction where the status for your transaction could be successful, pending, or failed.

Step 1: Click on Activity Tab

Step 2: Now, click on individual transaction that you want to enquire on.

Step 3: Copy the transaction hash from the enlarged view