Having trouble with your swap transactions on Swapfast? Here's an easy-to-read guide to help you identify and resolve common issues related to swaps. This guide will help you address swap issues like:
- Swap executed but funds are not visible on the intended chain
- Swaps are stuck/failed and tokens are not visible on the intended chain
Before you move ahead and start to look into troubleshooting steps, understanding below key terms below is crucial for your knowledge and easy assistance:
- Source chain: The blockchain from where you're swapping.
- Destination chain: The blockchain to which you're swapping.
- Source asset: The cryptocurrency you're swapping.
- Destination asset: The cryptocurrency you're receiving.
- Intermediate chain: A blockchain that might be used in the swap process (e.g., Osmosis, Neutron, Terra, Chihuahua)
Common Issues and their resolution
Issue 1: Swap Executed But Funds are not visible on the intended chain
If you've completed a swap but can't see your funds, follow these steps:
- Check the Source chain: Ensure the swap has left the source chain.
- Check the Destination Chain: Verify if the funds have arrived on the destination chain.
- Check all Intermediate chains: Check your assets on Osmosis, Neutron, Chihuahua, and Terra.
Quick features/Tools in Cosmos ecosystem that you can use to locate your funds in Cosmos:
-
Chain’s Home Tab - Switch between different chains in Leap or view the “Home tab” for your Cosmos Wallet to locate your funds.
Watch the below video to learn to switch chains inside Leap Wallet👇
Switch Chains on Leap Wallet.mp4